Ahi Kānara Products — Returns & Refunds Policy

Last updated: 21 March 2026


Ahi Kānara Products creates handmade soaps, bath salts, candles, and resin jewellery with care and intention. Because our products are handcrafted and often one‑of‑a‑kind, this Returns & Refunds Policy outlines what is eligible for a refund, replacement, or store credit under New Zealand’s Consumer Guarantees Act (CGA).


By purchasing from Ahi Kānara Products, you agree to the terms below.

1. No Change‑of‑Mind Returns

We do not offer returns, exchanges, or refunds for:

  • change of mind
  • choosing the wrong item
  • deciding you no longer want the product
  • personal preference (colour, scent, size, etc.)

This applies to all products, including custom items.

2. Handmade Variations

Because our products are handmade, natural variations are expected and not considered faults, including:

  • colour differences
  • small bubbles in resin
  • pattern variations
  • frosting on candles
  • natural scent changes over time
  • slight differences in size or shape

These do not qualify for refunds or replacements.

1. No Change‑of‑Mind Returns

We do not offer returns, exchanges, or refunds for:

  • change of mind
  • choosing the wrong item
  • deciding you no longer want the product
  • personal preference (colour, scent, size, etc.)

This applies to all products, including custom items.

3. Allergies & Sensitivities

All ingredients are clearly listed on our website and packaging.


We do not offer refunds or replacements for:

  • allergic reactions
  • skin sensitivities
  • irritation
  • incorrect use of products

Customers are responsible for checking ingredients and performing patch tests.

4. Incorrect Use, Storage, or Care

We do not offer refunds or replacements for damage caused by:

  • dropping or breaking items
  • exposure to water, heat, or chemicals
  • incorrect candle burning
  • improper storage
  • failure to follow care instructions

This includes resin jewelry yellowing from sunlight or soaps melting in the shower stream.

5. Faulty or Damaged Items

If you believe your item has a genuine manufacturing fault, please contact us within 7 days of receiving your order.


You must provide:

  • your order number
  • clear photos of the fault
  • a written explanation

 

Ahi Kānara Products will assess the claim and determine the appropriate remedy under the CGA.

6. Return Condition Requirements

If a return is approved, the item must be:

  • in the same condition it was received (unless the fault prevents this)
  • unused
  • securely packaged for return shipping
  • returned with original packaging where possible

Items damaged during return shipping due to poor packaging may not be eligible for a refund or replacement.

7. Refund Method

If a refund is approved:

  • refunds are issued to the original payment method only
  • refunds cannot be issued to a different person or account
  • shipping costs are non‑refundable
  • store credit may be offered if the customer prefers
  • store credit is valid for 6 months from the date of issue
  • store credit cannot be extended after expiry

This ensures fairness and consistency for all customers.

8. Lost, Delayed, or Missing Parcels

Once your parcel has been handed to NZ Post, delivery becomes their responsibility.


We do not offer refunds or replacements for:

  • courier delays
  • parcels marked as delivered but not received
  • stolen parcels
  • incorrect addresses provided by the customer

 

Customers must contact NZ Post directly to open an investigation.

9. Incorrect Addresses

If the customer provides an incorrect or incomplete address:

  • Ahi Kānara Products is not responsible for lost parcels
  • shipping fees are non‑refundable
  • re‑shipping costs are the customer’s responsibility

10. Sale Items

Sale items, discounted items, and clearance items are final sale and cannot be returned or refunded unless faulty.

Contant Information

For returns or refund enquiries, please contact:


Ahi Kānara Products